Shipping Policy
Free Standard Delivery applied on qualified orders with a total purchase price of $150 and over (excepts orders that require Big & Bulky Delivery service)*. Standard delivery fee applies to orders with a total purchase price under $150. Large items and gift cards not included. Delivery fee for large items are calculated on the weight, dimensions and delivery destination.
*Moonaura reserves the right to modify the qualifying threshold and conditions with notice.
This free delivery offer is subject to change at any time. However, all Orders processed during a free delivery offer period will be processed in accordance with the offer.
Standard orders incur a flat rate delivery fee based on your location, if your order is under $150.
For orders consisting mainly of small items like toys, safety products and bath products, a standard delivery fee is usually applicable.
- Metro postcodes: $10.00
- Regional postcodes: $14.00
- Remote postcodes: from $16.00
Delivery fee for large items are calculated on the weight, dimensions and delivery destination.
We always aim to dispatch your order to you as soon as we possibly can, this is usually within 2-3 business days of order confirmation. Bear in mind that dispatch can sometimes be delayed due to high volumes. This might happen if you order during a sale or a public holiday period.
Our couriers usually deliver Monday through Friday, and the stated delivery times are averages provided by our carriers. In some cases, there may be delays, this could be caused by extreme weather conditions, or during holiday and peak periods. With remote deliveries, it’s also possible to have delays as they rely on local transport schedules.
Standard Delivery typically takes 3 – 7 business days for customers in Metro areas, subject to availability. If you live in a regional area, including WA, NT and QLD, please allow an additional 3 business days for Standard Delivery. Rural and remote areas may take longer. This delivery time frame is subject to changes in circumstances.
Once you have received your shipping notification, please allow:
- Metro delivery within 3-7 business days
- Regional delivery within 7-10 business days
- Remote delivery within 14-20 business days
Delivery timeframes are estimates only. Please note, there may be delays in preparing orders during major sale events like Stocktake Sale, Mid-Season Sale and Black Friday. Delivery timeframes can also vary due to stock and/or delivery service provider availability. If items in your order need to be sourced from multiple locations, your order may arrive in more than one delivery - if this happens, don't worry, you will only be charged for one delivery.